REI

9.9

When it comes to outfitting your outdoor adventures, few names stand as tall as REI. Renowned for its exceptional quality and commitment to sustainability, REI offers a comprehensive range of gear and apparel for every type of explorer. From hiking and camping to cycling and climbing, this employee-owned cooperative ensures that you’re well-equipped for any escapade. Plus, with expert advice and a generous return policy, REI is your trusted partner in outdoor gear.

Product Info

Price Range Moderate to High

Product Categories Camping, Hiking, Cycling, Climbing, Running

Shipping Policy Free shipping on orders over $50

Return Policy One-year satisfaction guarantee

Membership $30 one-time fee for lifetime benefits

Customer Service Available via phone, email, and live chat

PROS

Wide selection of high-quality outdoor gear
Member benefits and dividends
Knowledgeable staff and excellent customer service
Eco-friendly and sustainability initiatives

CONS

Prices tend to be higher compared to other online retailers
Limited selection of non-house brands in certain categories
Membership is required to access some of the best deals
Shipping can be slow during peak seasons or sales events

Q&A

What is REI's return policy?

REI offers a 100% satisfaction guarantee. Most items can be returned within one year of purchase for members, and within 90 days for non-members. Exceptions include outdoor electronics, which must be returned within 90 days. Items must be in unused condition with proof of purchase.

How can I become an REI member and what are the benefits?

To become an REI member, you can pay a one-time fee of $20 for a lifetime membership. Benefits include 10% back on annual purchases in the form of an annual dividend, access to special sales and discounts, and eligibility for REI classes and events.

Does REI offer free shipping on online orders?

Yes, REI offers free standard shipping on online orders over $50. For orders below $50, a flat rate shipping fee applies. Additionally, REI members receive free standard shipping regardless of the order amount, and there is an option for free in-store pickup.

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